Privacy Policy

Last updated
May 31, 2024

This page informs you of our policies regarding the collection, use and disclosure of your personal data when you use our Service. We will also detail the options you have associated with that data.

We use your data to provide and improve our Service. By using our Service, you agree to the collection and use of information as outlined on this page.

For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data. Find out what this means.

1. What data do we collect and how do we use them?

We collect several different types of information for various purposes to provide and improve our Service.

1. Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Your email address
  • Cookies and Usage Data

Usage Data

We may also collect information on how the Service is accessed and used (“Usage Data”). Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, time and date of your visit, time spent on those pages, unique device identifiers and other diagnostic data.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies such as beacons, tags and scripts are used to collect and track information to analyse and improve our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some aspects of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.
  • Advertising Cookies. Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

Use of Data

We use the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you opt in
  • To provide customer support
  • To gather analysis or valuable insights as tot how we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about, unless you have opted out of receiving such information

If you consent, we may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you.

You may withdraw your consent to receive any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

2. Legal Basis for Processing Personal Data under the GDPR

If you are from the European Economic Area (EEA), our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

We may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it is not overridden by your rights
  • To comply with the law

3. Retention of data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

4. Transfer of data

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

5. Disclosure of data

1. Business Transaction

If we are involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

2. Legal Requirements

We may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend our rights or property
  • To prevent or investigate possible wrongdoing in connection with our Service
  • To protect the personal safety of users of our Service and/or the general public
  • To protect against legal liability

6. Security of Data

The security of your data is important to us. In saying that, there is no method of transmission over the Internet or method of electronic storage that is 100% secure.

While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

7. Your Data Protection Rights under the GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to us processing your Personal Data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

8. Service providers

We may employ third party companies and individuals to:

  • Facilitate our Service (“Service Providers”) and, provide the Service on our behalf
    These may be other VPN service providers who build on Mysterium Network and Mysterium Protocol.
  • Assist us in analyzing how our Service is used.
    We may use third party tools across marketing, product development and support functions.
    • This could be google analytics, cookie tracking for retargeting marketing messages and more.
    • Crash reporting for Mysterium VPN

Bug reporting within tools such as Zendesk, Intercom and more.

Personal data collection tools such as Typeform, Mailchimp and Intercom.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

1. Analytics

We may use third-party Service Providers to monitor and analyse the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network. You can opt-out of having made your activity on our Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about your browsing activity. For more information on the privacy practices of Google, please visit the  https://policies.google.com/privacy .

Google Tag Manager

Google Tag Manager is a solution that allows marketers to manage website tags through a single interface. The tool Google Tag Manager itself (which implements the tags) is a cookieless domain and does not collect any personal data. The tool triggers other tags, which in turn may collect data. Google Tag Manager does not access this data. If deactivation has been made at the domain or cookie level, it will remain in effect for all tracking tags implemented with Google Tag Manager. For more information on the privacy practices of Google, please visit the https://policies.google.com/privacy.

2. Behavioral Remarketing

We may use remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our Service.

Facebook

Facebook remarketing service is provided by Facebook Inc. Learn more about interest-based advertising from Facebook by visiting this page:  https://www.facebook.com/help/585318558251813
To opt-out from Facebook’s interest-based ads, follow these instructions from Facebook:  https://www.facebook.com/help/568137493302217
Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the  Digital Advertising Alliance in the USA , the  Digital Advertising Alliance of Canada in Canada  or the  European Interactive Digital Advertising Alliance in Europe . Alternatively you can opt-out using your mobile device settings.

Linkedin

Linkedin remarketing services is provided by LinkedIn Corporation.
Please read more about Linkedin marketing solutions at  https://business.linkedin.com/marketing-solutions/ad-targeting/website-retargeting
You can opt out of LinkedIn data collection and targeting cookies following the instructions  here .

Reddit

Reddit is a service run by Reddit, Inc. Please learn more about Reddit remarketing tools and how to opt out by visiting  this page .

Twitter

Twitter remarketing service is provided by Twitter Inc.You can opt-out from Twitter's interest-based ads by following their instructions:  https://support.twitter.com/articles/20170405

3. Personal data collection tools

Typeform

Typeform service provided by TYPEFORM S. L. We use Typeform for conducting the surveys. For more information about Typeform's data processing, please refer to the  https://admin.typeform.com/to/dwk6gt .

Intercom

Intercom service is provided by Intercom, Inc. We use Intercom for communication and analytics purposes. For more information on what type of information Intercom collects, see Intercom Terms and Policies:  https://www.intercom.com/terms-and-policies#terms .

Mailchimp

Mailchimp service is provided by The Rocket Science Group LLC. We use Mailchimp for marketing messages distribution purposes. For more information on the privacy practices of Mailchimp, visit their Privacy Policy:  https://mailchimp.com/legal/privacy/

9. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

9. Children’s privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us.

If we become aware that we have collected Personal Data from Children without verification of parental consent, we will take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

We recommend that you review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at  support@netsys.technology.

13. Definitions

Us”, “we”, or “our”
This refers to Netsys Inc., a corporation (sociedad anónima) duly incorporated and in existence under the laws of the Republic of Panama, duly registered at the Public Registry of Panama under Electronic Folio 155663282“Service” is the mystnodes.com website operated by us.

“Personal Data” means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

“Usage Data” is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

“Cookies” are small files stored on your device (computer or mobile device).

“Data Controller” means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

“Data Processor (or Service Provider)” means any natural or legal person who processes the data on behalf of the Data Controller.

“Data Subject” is any living individual who is using our Service and is the subject of Personal Data.

14. Right to Erasure (Right to be Forgotten)

You have the right to request that we delete your personal data under certain conditions, including but not limited to the following:

  • The personal data is no longer necessary for the purposes for which it was collected or otherwise processed;
  • You withdraw the consent on which the processing is based, and there is no other legal ground for the processing;
  • You object to the processing, and there are no overriding legitimate grounds for the processing;
  • The personal data must be erased to comply with a legal obligation in Union or Member State law to which we are subject;
  • The personal data has been unlawfully processed.

How to Request Data Deletion

To request the deletion of your personal data, please follow these steps:

Submit your request by contacting us at support@netsys.technology  with the subject line "Data Deletion Request."

We may need to verify your identity before processing your request. This is to ensure that your data is protected and secure.

Clearly specify which personal data you would like us to delete. This helps us process your request more efficiently.

Response Time

We will respond to your request without undue delay and in any event within one week of receipt of your request. If your request is complex or if you have made a large number of requests, we may extend this period by a further to one month. We will inform you of any such extension within one week of receipt of your request, along with the reasons for the delay.

Exceptions to the Data Deletion

In certain circumstances, we may not be able to fulfill your request for data deletion, such as when the data is required for compliance with a legal obligation or for the establishment, exercise, or defense of legal claims. If we are unable to comply with your request, we will inform you of the reasons.

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